Printing FAQs
These answers explain the standard online process. Product specifications and the final checkout summary remain authoritative for an individual order.
Questions and answers
When does production turnaround start?
After payment and usable artwork are in place, and after any required proof is approved.
Can I collect my order?
Eligible orders can be collected from 31 Locking Road after an order-ready notification is sent.
What happens if payment fails?
The basket is retained where possible. Use payment recovery or contact Print Corner with the order reference; do not submit repeated payments unless the status is unclear.
Will I receive a VAT invoice?
Where the selling company is VAT registered and VAT is charged, the order records and invoice show the applicable VAT information and registration number.
Can I cancel personalised printing?
Most printed goods are made to your specification. The normal change-of-mind cancellation right may not apply once production begins, but this does not affect rights for faulty or misdescribed goods.
What if the print is faulty or not what I ordered?
Contact Print Corner promptly with the order reference and clear photographs. Available remedies depend on the issue and your statutory rights.
What if delivery is damaged or missing?
Report it promptly with the order reference, packaging photographs and product photographs where relevant.
Do you check spelling and dates?
No. Technical artwork checking does not replace customer proofreading.
Can somebody else collect my order?
Contact Print Corner in advance and ensure the collector has the order reference and any identification requested.
How do I make a complaint?
Use the Complaints page or email the complaints address with the order reference, desired outcome and supporting evidence.
Can I ask for an accessibility adjustment?
Yes. Contact Print Corner before visiting or ordering and explain the assistance needed.