Returns, Faults and Cancellations
Most Print Corner goods are produced to an individual specification. This page explains change-of-mind limits without reducing rights where goods are faulty, misdescribed, damaged or not supplied as agreed.
Last reviewed: 27 July 2026
Before production begins
Contact Print Corner immediately if an order needs to change or be cancelled. Where the order has not been accepted or production has not begun, we will explain whether it can be changed or cancelled and whether any properly disclosed work has already been carried out.
Personalised and made-to-specification goods
Most printed goods are made to the customer’s chosen size, quantity, content or artwork. The ordinary change-of-mind cancellation right may therefore not apply once production begins. The checkout highlights this before the obligation-to-pay control.
Faulty, misdescribed or incorrectly produced goods
Rights for faulty, misdescribed, damaged or incorrectly produced goods are not removed by the personalised nature of the order. Contact us promptly with the order reference, a description of the issue, photographs and retained packaging where relevant.
Delivery damage or loss
Report visible damage, missing parcels or incomplete deliveries promptly. Consumers remain protected by the legal rules governing delivery and risk; a carrier’s procedure does not remove rights against the selling company.
Available outcomes
The appropriate outcome depends on the facts and legal rights. It may include correction, re-performance, replacement, price reduction, refund or another agreed remedy. We may need to inspect the goods or files before deciding the appropriate outcome.
How refunds are made
Where a refund is due, it is normally returned to the original payment method. We will explain the amount and timing. Processing time after release can also depend on the payment provider or bank.
How to report a problem
Use the Complaints page or contact the published email address. Include the order reference, the result expected and supporting evidence. Nothing on this page excludes statutory consumer rights.